PROFESSIONAL

I help companies turn complex challenges into products people trust, use, and love. With 15+ years in UX design and research — spanning enterprise and consumer applications — I deliver insights that drive adoption, shape strategy, and reduce risk. My expertise in human-centered design and human-AI interaction ensures technology and services alike feel natural, productive, and indispensable.

AUTOMATION ANYWHERE (San Jose, CA), 2021-2025
LEAD UX RESEARCHER

  • Sole UX researcher for enterprise RPA and agentic automation platform

  • Conducted mixed methods studies on usability, user trust, and adoption

  • Delivered insights that shaped roadmap decisions across product suite


WELLS FARGO (San Francisco, CA), 2020-2021
PRINCIPAL PRODUCT DESIGNER

  • Directed redesign of native mobile app used by millions of customers

  • Ran participatory research sessions to define strategy, reducing onboarding friction


METROMILE (San Francisco, CA), 2019-2020
PRINCIPAL PRODUCT DESIGNER

  • Led design for telematics-enabled pay-per-mile insurance mobile app

  • Ran design sprints and research to validate features for user acquisition


ASURION (San Mateo, CA), 2018-2019
PRINCIPAL PRODUCT DESIGNER

  • Defined design strategy for cloud storage and protection services

  • Conducted concept testing and usability studies to optimize adoption


SEPHORA (San Francisco, CA), 2016-2018
GROUP MANAGER, UX DESIGN
PRINCIPAL UX DESIGNER (through March 2017)

  • Managed UX/UI design team for omnichannel retail initiatives

  • Oversaw outsourced research to develop personas for social commerce

  • Championed consistency across digital and in-store experiences


WORK MARKET (New York, New York), 2015-2016
MOBILE UX LEAD

  • Designed Android and iOS apps from the ground up, using medium fidelity prototypes and conducting user surveys and usability testing to inform design improvements


KROSSOVER INTELLIGENCE (New York, New York), 2014-2015
SENIOR UX ARCHITECT

  • Managed junior UX architect and led design for the Coach sports video platform on mobile and web

  • Conducted interaction design, prototypes, and research, focusing on optimizing the user experience for sports analytics and video coaching tools


BLOOMBERG LP (New York, New York), 2013-2014
EXPERIENCED INTERACTION DESIGNER – MOBILE

  • Conducted usability testing and interaction design for mobile trading platforms, focusing on the Bloomberg Professional app across multiple mobile operating systems


PRIOR TENURES, 1986-2013

  • Walmart

  • Solarwinds

  • Creative Memories

  • Target Corporation

  • Ameriprise Financial

  • Public Broadcasting Service

  • America Online

  • Starwave Corporation

  • Oracle Corporation

SKILLS
Mixed Methods Research
Design Sprints & Workshops
User and Usability Testing
Mental Models & Contextual Inquiry
Data Collection and Analysis

TOOLS
 Qualtrics • UserTesting • Dovetail • Pendo • Figma • Sketch • Adobe Creative Suite

EDUCATION
UX Research Minor, Cognitive Psychology
Oregon State University
(anticipated completion spring 2026)

Master of Arts, International Relations
Johns Hopkins University School of Advanced International Studies
Washington, D.C.
Study included International Economics, Political Science, Modern History,
and Foreign Language, attaining proficiency in German while improving French and Italian skills

Bachelor of Arts, Economics
Wellesley College, Wellesley, Massachusetts
Graduated Cum Laude
 

DEVELOPMENT
Nielsen Norman Group, Omnichannel Journeys & Customer Experience

Institute for the Future, Foresight Essentials Certification (Winter 2020)

General Assembly Product Management Bootcamp (Spring 2019)

Cooper Design Interaction Design Practicum, Design Leadership  

Rensselaer Polytechnic Institute
Coursework in Human-Computer Interaction

University of Washington Online
Mobile Web Design & Development 

UX Intensive / Adaptive Path
Design Strategy / Research / Information Architecture / Interaction Design

University of Texas & UT Professional Development Center
Software Quality Institute
Business Context & Legal Considerations for Software Projects
Modeling Functional Requirements with Use Cases
Managing and Supervising People
Business Copywriting
Art History

“Presenting Data and Information” Seminar / Edward Tufte